All sales are final. Dream Sweets does not currenty accept any returns. Due to the volume of movment that accurs during transit, baked goods are at risk of being damaged. We are not responsible for damge that occurs during transit. If a package arrives visiably damaged please notify the driver, have him mark the package accordingly and do not accept the package. Call us and we will file a claim with the carrier. For local purchases, once an order has been picked up or delivered it is considered accepted. This sale is also final.